Thank you so much for supporting RPS through our online store!
Here are a few helpful notes on shipping and returns:
Shipping costs are based on the weight of your entire order and will be calculated as you are checking out.
Please note that due to COVID-19, we will be coordinating pick ups (and shipping) during our open hours, which are: Tuesdays, Wednesdays and Thursdays from 11am - 5pm; Fridays and Saturdays from 10am - 5pm. Should you need something by a certain date, email us in advance to find out if it’s feasible (but still not guaranteed). Once a package leaves our hands, the timing is out of our control, and shipments may take longer than normal in this unprecedented time.
At this time, we are not accepting international orders. If you live abroad and would like something shipped, please send us an email: firstname.lastname@example.org with the desired items / quantities, along with a mailing address and we can send you a shipping quote.
RETAIL RETURN POLICY:
Is the item you purchased not quite what you were expecting? We do not accept returns but we can exchange unopened and unused products for another product or store credit. Shipping will not be credited and you are responsible for return shipping to us.
Used and opened items can not be exchanged for another item or store credit. All sale items are final sale.
Issue with your order? Visit our FAQ below.
CUSTOM RETURN POLICY:
Due to the unique nature of custom design all custom purchases will be final sale.
We’re here to help! Here are a few of the questions we get asked most frequently regarding our online shop:
I saw something in your actual shop but I don’t see it in the online store. Is it available?
If you don’t see what you’re looking for, feel free to reach out to us via email or phone! If we have the item in stock in our physical shop we are still happy to ship it to you. Please note, items are currently subject to prior sale.
What payment methods do you accept?
We accept all the major credit cards: Visa, MasterCard, American Express, and Discover. At this time, we are not able to accept gift cards for purchases in our online store. If you have a gift card you would like to use, send us an email: email@example.com with the items you’d like to purchase, where you want it shipped, and the gift card amount and # and we’ll be in touch to process the rest!
Can I return a product I bought in the online shop?
We do not accept returns, but we can exchange the item for store credit or another product in the shop. Visit our Shipping + Returns information above.
How do I report a missing or damaged item?
Email us at firstname.lastname@example.org within 7 days of delivery to report a damaged or missing item.
Do you sell gift cards?
We do! We sell them here in our online store and our physical shop.
BUT...please note that you will need to choose whether you would like to purchase a physical gift card that works only in our physical shop or a virtual gift card that can only be used in our online shop. Please specify in the notes section when you are making your online purchase!
I’ve been in other Rock Paper Scissors shops, are you part of a chain?
We’re an independent, locally-owned, women-owned, small business, and though we do share our name with several other great shops, we are unrelated!
Have a different question? We are here to help! Never hesitate to reach out for help: email@example.com
We only collect the personal information you choose to share with us. When making a purchase in our online shop we will ask for the following personal information: email address, mailing address, and credit card information. This information will remain private and only be used for the purposes of collecting payment and shipping your order.
We are here to help! Contact us at firstname.lastname@example.org or call 434.979.6366 (please note that due to COVID-19 we are not able to regularly check our phone messages, so email is often more efficient).
EQUAL OPPORTUNITY EMPLOYER
Rock Paper Scissors values diversity in its workplace. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. All employment is decided upon the basis of qualifications, merit, and business need.